Support & Grievance

Questions, problems, or a concern about your data — here's how to reach us and what to expect.

Get help

For anything about using KitchenOS — your account, plans, the pantry, reminders, or a bug — email us and we'll get back to you, usually within 2 business days.

Common questions

How do I manage or cancel my subscription?

Premium and Family+ are billed through Google Play. Open the Play Store → your profile → Payments & subscriptions → Subscriptions → KitchenOS to change or cancel. Cancelling stops the next renewal; you keep access until the end of the period you've paid for.

How do I delete my account and data?

In the app, go to Settings → your profile and choose to delete your account. This removes your personal data as described in our Privacy Policy. If you can't access the app, email privacy@kitchenos.cloud from your registered address.

The app suggested something my family is allergic to — what should I do?

Always check ingredients yourself before cooking; AI suggestions can be wrong. You can update each member's allergies and conditions in the app so future plans account for them, and please report it to us at support@kitchenos.cloud so we can improve.

Is KitchenOS medical or dietary advice?

No. KitchenOS is a planning tool, not a healthcare service. For medical or dietary decisions, consult a qualified doctor or dietitian. See our Terms of Service for details.

Raise a data grievance

If you have a concern about how your personal data is handled, you can contact our Grievance Officer under India's Digital Personal Data Protection Act, 2023. We will acknowledge your grievance and work to resolve it within the timelines required by law.

Company

KitchenOS is a product of Ganakys Codilla Apps (OPC) Private Limited, Kerala, India. For general enquiries, write to hello@kitchenos.cloud.